All bookings incur a non-refundable $130.00 booking fee per booking.
Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.
Please contact us for any cancellation requests.
Payment and Cancellation Policy
All advertised pricing includes a $130 booking fee.
A 30% deposit is required when your booking is confirmed. If the deposit is not received by the due date and no prior arrangement has been made, we reserve the right to cancel the booking.
A further 35% is due 30 days before arrival, with the remaining 35% due 14 days before arrival.
For standard periods, cancellations made more than 14 days before arrival are eligible for a refund. During peak periods, cancellations must be made more than 30 days before arrival.
Cancellations received after the applicable deadline are non-refundable unless the property is rebooked.
Lockbox and check-in details will only be released once full payment, guest registration and photo identification have been received.
Guests are required to follow the property house rules and leave the property in a reasonably clean and tidy condition. Additional charges may apply for damage, breakages, missing items, lost keys, excessive cleaning, heavily soiled linen or other costs resulting from a breach of the house rules.
Our website allows you to search for holiday accommodation throughout the Batemans Bay area. All prices are displayed in Australian dollars and include the applicable $130 booking fee.
Once you have entered your search details and selected a property, you will be taken to our secure booking site to complete and secure your booking.
Bookings and payments can be made securely online by credit card.
To make an additional payment towards an existing booking, please select the
Make a Booking Payment button below.Before completing your booking, you will be required to read and accept our Terms and Conditions, including our Payment and Cancellation Policy.Once an online payment has been successfully processed, a confirmation email will be sent to the email address provided.
Credit card payments are processed securely through our third-party payment provider. Batemans Bay Accommodation does not directly view or store your complete credit card details.
After booking, you will be sent a secure link through Guesty to complete your guest registration and verify your identity. Guest registration, photo identification and full payment must be completed before check-in and before the property access details can be released.Guests are asked to follow the property’s house rules and leave the accommodation in a reasonably clean and tidy condition. Additional charges may apply where necessary for damage, breakages, missing items, lost keys, excessive cleaning, heavily soiled linen, excess rubbish or other costs resulting from a breach of the house rules. Where an additional charge is required, we will contact you and provide details of the cost.
You will be sent a pre-arrival email 2 days prior to your booking date.
Check in time is 3pm. On your day of arrival, you will be sent an SMS, and so make sure you’re in a phone friendly zone from 1.30pm to receive your SMS key lock code, to be able to access your property. Departure time is 10am on the day of departure as shown on your booking.
Failure to leave the property on time resulting in cleaners to be rescheduled will result in extra charges. $100.00 per hour for late checkout. (Unless prior arrangements have been made)
The cleaning & linen fee is charged at cost in addition to your booking. Please check the advert of your property to confirm if linen is provided. It will be charged as one fee; it is not separated.
Guests are requested to leave the property in a similar condition to how it was found on check-in. Garbage bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and bins placed out on the kerb on collection day. And also put to the kerb on the day of departure. The ‘red lidded bin’ is for general rubbish (collected weekly) and the ‘yellow lidded bin’ is for recyclables (collected fortnightly) please refer to the information provided in your compendium at the property. If you are staying in a property and the bins are not put out on the designated bin night, or if excess rubbish is left at the property there will be a service fee for removal by a contractor. Any excess garbage should be taken to the Surf Beach waste centre. At time of departure please ensure all lights/heating have been turned off. Please all furniture in its original position. Clean BBQ and empty drip tray for future guests. Dishwasher must be empty and all crockery washed and put away. Fridge must be empty and cleaned out. Lock all windows and doors.
Please check your selected property listing to confirm whether linen is included.
Where linen is not provided, the property will include blankets or doonas and pillows, but guests will need to bring their own sheets, pillowcases, towels, bath mats, hand towels and tea towels.
Linen hire can be arranged through Batemans Bay Accommodation before your arrival. Please contact our office for availability and pricing.
No pets are permitted unless the property is stated as being a ‘Pet-Friendly Property’. These pet properties are strictly outside only. Damages and excessive cleaning caused by a pet/s will incur an extra charge to the booking guest. If animals are found at the premises of a non-pet friendly property, the tenancy will be terminated immediately and extra cleaning charges will apply.
Guest of pet-friendly properties must clean up after the dog/s and dispose of all waste.
We aim to maintain a consistent standard of accommodation across all properties. However, each property is privately owned and individually furnished, so décor, inclusions and presentation may vary.
Property descriptions and photographs are prepared in good faith and are intended to accurately represent the accommodation at the time they are published. From time to time, furnishings, appliances or other features may change due to refurbishment, replacement, fair wear and tear or changes made by the owner.
These properties are self-contained holiday homes and are not serviced during your stay unless otherwise arranged.
Please refer to the individual property listing for details of the amenities and consumables provided. Guests should ensure the property’s location, layout, facilities and features are suitable for their needs before booking.
f there is a significant difference between the property listing and the accommodation provided, please contact us promptly so we can investigate and assist.
Please do not leave the BBQ gas bottle empty when you depart.
If the gas runs out during your stay, please exchange it at a gas bottle swap service, available at most service stations. Keep your receipt and submit the gas reimbursement form provided at the property.
Reimbursement will be made by direct deposit. A receipt is required before reimbursement can be processed.
An after-hours callout fee of $150 may apply where assistance is required due to guest error, misuse or failure to follow the property instructions.
If a tradesperson is requested and no fault is found, or the issue is caused by the guest, the callout cost may be charged to the booking.
Urgent repairs include major water leaks, blocked toilets, gas leaks, dangerous electrical faults, serious roof leaks, flooding, storm or fire damage, loss of essential water, gas, electricity or hot water services, or any issue that makes the property unsafe.
Please contact us immediately if an urgent repair is required.
During business hours, please contact our office for assistance.
For after-hours lockouts, guests will need to arrange and pay for a locksmith directly. Locksmith costs resulting from lost keys, misplaced keys or guest error will not be reimbursed by Batemans Bay Accommodation.
Guests are responsible for the replacement cost of any lost or unreturned keys, remotes or access devices.
Please report any maintenance issues, damage or breakages as soon as possible after arrival by contacting our office on 0423 348 185 during business hours or in writing.
We will arrange repairs as soon as reasonably practical, subject to the owner’s approval and trade availability. Assistance may be limited after hours, on weekends or public holidays.
We will make every reasonable effort to minimise disruption. Where a serious issue makes the property unsafe or uninhabitable, we will try to arrange suitable alternative accommodation or another appropriate resolution.
Batemans Bay Accommodation reserve the right to adjust the terms & conditions at any time. Payment of the deposit constitutes acceptance of these conditions of letting. Unlike chain accommodation, private accommodation offers the chance to enjoy the personality of a real home. All of the properties are individually owned and personally equipped and furnished by the owner. The style of the accommodation and adequacy of equipment varies from one property to the next. The description of the premises is made in good faith and Batemans Bay Accommodation takes no responsibility for misrepresentations. Batemans Bay Accommodation is a property management service, not a motel service.
In consideration of the rent paid to Batemans Bay Accommodation, you agree as follows:
Payment of the deposit confirms acceptance of these Terms and Conditions and the property’s house rules.
Each property is privately owned and individually furnished. Batemans Bay Accommodation provides self-contained holiday accommodation, not hotel or motel services.
Guests agree to:
Take reasonable care of the property and its contents.
Pay for damage, missing items, lost keys or remotes.
Leave the property clean and tidy, including the barbecue.
Place bins at the kerb when requested and use each bin correctly.
Pay reasonable additional cleaning or rubbish-removal costs where required.
A $55 fee may apply for an unclean barbecue or incorrectly used recycling or green waste bins.
Personal information may be shared with cleaners, tradespeople or service providers where required to manage the property or your stay.
We adhere to the Australian standards privacy ACT. At all times we only collect the information we need for the particular function or activity we are carrying out, for your booking.
Nothing in this agreement is intended to have an effect on contracting out of any applicable provisions of the CCA or the FTA in each of the States and Territories of Australia, except to the extent permitted by those Acts where applicable.
Batemans Bay Accommodation participates in the Bad Books guest screening register.
By confirming a booking, guests acknowledge that serious breaches of these Terms and Conditions may be reported to the property owner and the register, including relevant contact details and information about the breach.
We reserve the right to decline or cancel a booking where a guest is listed on the register, subject to applicable laws and our cancellation terms.