Opening hours: Monday to Friday 9am- 5pm
Saturday 10am- 3pm October - April
Saturday Closed from May- September
Closed Public Holidays
Terms and Conditions
Batemans Bay Accommodation reserve the right to adjust the terms & conditions at any time. Payment of the deposit constitutes acceptance of these conditions of letting.
Unlike chain accommodation, private accommodation offers the chance to enjoy the personality of a real home. All of the properties are individually owned and personally equipped and furnished by the owner. The style of the accommodation and adequacy of equipment varies from one property to the next. The description of the premises is made in good faith and Batemans Bay Accommodation takes no responsibility for misrepresentations. Batemans Bay Accommodation is a property management service not a motel service.
DEPOSITS AND PAYMENTS
Please read terms and conditions before confirming a booking. By paying a deposit you have confirmed you have read and accepted our terms and conditions.
Batemans Bay Accommodation is a cashless office. Payments must be made with Visa or Master Card. To secure your booking, a deposit of 50% of the total rental plus a booking fee of $65.00 plus an accidental damage fee of $59.00 is to be paid within 48hrs of booking. If a deposit is not paid by the due date, your booking is subject to cancellation. The balance is due 30 days prior to arrival. Bookings made within 30 days of arrival must be paid in full at the time of the booking. The key lock box number will not be SMS unless full payment and a guest registration form has been completed to act as a security bond for the property.
Guest Registration form & CLAIMS ON SECURITY BONDS
Regardless of how you pay for your accommodation, a guest Registration form is required to be completed for all bookings. If you are arriving after office hours your guest registration form must be completed and approved before we release the key lock box number, for access to the property. As these properties are privately owned, the owner reserves the right to request a different amount for a bond. All security bonds are required at the same time as the final payment if required and specified with the property you are booking.
Your credit card details will be retained by this office to cover any damages and extra cleaning costs. In the event that the property has been either damaged, whether such damage is wilful or not, or left in an excessively dirty or untidy state is the sole and absolute discretion of the agent or its employees. The agent may without reference enter a debit on the credit card (or not refund full security bond) in the event that the terms & conditions are broken.
Photo ID and a completed guest registration form is required before a key access code will be released for access to the property you have booked.
Extra charges will incur for (but not limited to): Damages, breakages, extra cleaning, missing/stolen inventory, Linen being excessively soiled, lost keys, excessive use of internet/phone, rubbish not taken to external bins, external bins not placed out on the kerbside on departure, excess rubbish not removed from the property, dishes not washed, dishwasher not emptied, fridge contents not emptied, Windows/doors not locked, stained or marked carpets and floors, pool cleaning, furniture not returned to its original position or the BBQ not scraped down after use.
All bookings incur a non-refundable $65.00 booking fee per booking.
Accidental Damage Fee
All bookings will incur a non-refundable $59.00 accidental damage fee.
Sending key codes, CHECK IN AND OUT TIMES
You will be sent a pre-arrival email 2 days prior to your booking date.
Check in time is 2pm. On your day of arrival, you will be sent an SMS, and so make sure you’re in a phone friendly zone from 1.30pm to receive your SMS key lock code, to be able to access your property.
Departure time is 10am on the day of departure as shown on your booking. Failure to leave the property on time resulting in cleaners to be rescheduled will result in extra charges. $100.00 per hour for late checkout.
The premises when let as a holiday house, are rented to accommodate only the number of persons for which is advertised on our website, the number of occupants must not exceed this number advertised. Overloading of any property will result in immediate cancellation of the booking. Additional caravans, motor vehicles, motorcycles, tents, air beds and or sleeping bags are strictly prohibited. The property is not to accommodate more than the advertised website amount of people. You will be removed from the property with no refund.
When occupying our managed properties, all owner’s corporation rules and By-Laws must be adhered to. (See compendiums if in a strata complex)
MAINTENANCE ISSUES / FEEDBACK
Any issues must be reported on arrival. Subject to the owners approval arrangements may be made to rectify as soon as possible. Guest are not entitled to compensation of free nights/discounts for general maintenance issues that may arise during their stay.
As a guest, you are responsible for damages, breakages and missing inventory during your stay. Report any maintenance issues and / or breakages on arrival to our office on 02 44726470 or in writing. The guest agrees to allow the agent or their nominee to enter the property for any necessary repairs. Any issues not reported as specified will not be negotiated.
Guests will be held responsible for any lost keys. A ‘Lost Key’ charge will be the cost of having a new set cut plus a $65.00 service fee. If you lock yourself out of your holiday property there will be a $65.00 service fee charged if an agent has to come out. If there is no agent available afterhours you will have to contact a locksmith and pay them directly for the service at your own cost, there will be no re-imbursement for this.
PET FRIENDLY PROPERTIES
No pets are permitted, unless the property is stated as being a ‘Pet Friendly Property’. These pet properties are strictly outside only. Damages and excessive cleaning caused by a pet/s will incur an extra charge to the booking guest. If animals are found at the premises of a non-pet friendly property, the tenancy will be terminated immediately and extra cleaning charges will apply. Guest of Pet friendly properties must clean up after the dog/s and dispose of all waste.
GARBAGE & CLEANING
Garbage bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and bins placed out on the kerb for collection day. And also put to the kerb on the day of departure. The ‘red lidded bin’ is for general rubbish (collected weekly) and the ‘yellow lidded bin’ is for recyclables (collected fortnightly) please refer to the information provided in your compendium at the property. If you are staying in a property and the bins are not put out on the designated bin night, or if excess rubbish is left at the property there will be a service fee for removal by a contractor. Any excess garbage should be taken to the Surf Beach waste centre. At time of departure please ensure all lights/heating have been turned off. Please all furniture in its original position. Clean BBQ and empty drip tray for future guests. Dishwasher must be empty and all crockery washed and put away. Fridge must be empty and cleaned out. Lock all windows and doors.
An afterhours callout fee of $150.00 is payable on the spot if an employee is requested to be called out after business hours, for any reason where the occupant is at fault. Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Urgent repairs are defined as a burst water service, an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is wasted. A blocked or broken lavatory system, a serious roof leak, a gas leak, a dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, a failure or breakdown of the gas, electricity or water supply to the premises, a failure or breakdown of any essential service on the residential premises for hot water. Any fault or damage that causes the premises to be unsafe.
PROPERTY STANDARDS / DESCRIPTIONS
Our aim is to maintain a high standard of accommodation but we must point out that these properties are privately owned and are furnished by the individual owners. All descriptions of the premises by the agent are made in good faith but no responsibility will be accepted for mis-description, errors or omissions. All photos on the websites were taken onsite and the images are an accurate representation of the described property at the time the photographs were taken and are subject to change and fair wear and tear, change in ownership, refurbishing or other circumstances. The owners present their properties at their discretion.
USE OF THE PROPERTY - NO PARTY /NOISE POLICY
The property is a residential dwelling and is to be strictly used for residential purposes by the guests. Increased occupancy/Excessive noise, loud music, disruptive behaviour and or bad language will not be tolerated. No illegal activity will be tolerated Guests and visitors must not create noise offensive to neighbours. The house is not a "party house” and such activities are strictly prohibited. Any gathering, celebration or entertainment must not conflict with neighbour amenity. Guests and Visitors must comply with parking and garbage disposal requirements. The noise restrictions need to be adhered to, they are set by the local council shire (please make yourself aware of these if you are not already).
No functions can be conducted at these properties managed by Batemans Bay Accommodation, under any circumstances. We will not tolerate underage schoolie groups, or any other large party groups, this may result in the police being called, and may result in being evicted at a charge to you, and no refund. The Guest will compensate the owner for all damages incurred at the property at commercial rates.
No responsibility is taken for guest’s personal property left on the premises. It may be deemed rubbish and exposed of as such. If anything is handed in the item may be mailed COD at your expense and a $65.00 service charge.
BBQ GAS REFILL
Please do not leave the BBQ gas bottle empty on departure. If it runs out while using it please take to a swap and go service (found at most service stations) and purchase a full bottle, keep your receipt, fill out the gas bottle reimbursement form in your compendium and return to our office for reimbursement. Reimbursements will be made via direct deposit. Please note if you do not provide your receipt we will not be able to issue a refund.
Please check to see if your selected property is provided with linen. Our managed properties are fully self-contained most of which exclude household linen. They are however equipped with blankets / doonas and pillows. You are required to bring sheets, towels, bath mats, hand towels, tea towels and pillow cases.
There are some properties that provide linen (please see property description on our website for these details)
All our properties have a no smoking policy. The occupants will incur increased cleaning charges if anyone has been smoking inside the property.
We adhere to the Australian standards privacy ACT. At all times we only collect the information we need for the particular function or activity we are carrying out, for your booking.
Nothing in this agreement is intended to have effect of contracting out of any applicable provisions of the CCA or the FTA in each of the States and Territories of Australia, except to the extent permitted by those Acts where applicable.
BAD BOOKS REGISTER
Batemans Bay accommodation participates in the bad books register. By accepting your booking you hereby agree that if you or any occupant covered by that booking, including any guests, breaches our Terms and Condition, your name, phone number and email along with details of the beach/beaches may be disclosed to the property landlord and/or other agents participating in the bad books register. Batemans Bay Accommodation reserves the right to cancel a booking where a guest may be registered on Bad Books.
Batemans Bay Accommodation recommends all guests purchase Travel Insurance.
Cancellation of a booking must be received by us in writing. Bookings cancelled 30-60 days or more prior to arrival are subject to a cancellation fee of full deposit and booking fee. Bookings cancelled within 30 days prior to arrival will incur a NIL REFUND.
Bookings may be subject to change if notified by the Landlord prior to commencement of the booking. The owner reserves the right to cancel a booking at any time. No responsibility will be accepted for actions taken by the Landlord outside of our control. (Every reasonable endeavour will be made to offer alternative accommodation should this occur). If you book through a third party channel such as Stayz or Trip Advisor no refund will be entered into.