GUEST INFORMATION

BOOKINGS & PAYMENT

All bookings incur a non-refundable $124.00 booking fee per booking. 

Batemans Bay Accommodation recommends all guests purchase Travel Insurance. 
 
Cancellation of a booking must be received by us in writing. Bookings cancelled more than 60 days notice are subject to a cancellation fee of the booking fee,  30-60 days prior to arrival are subject to a cancellation fee of full deposit and booking fee. Bookings cancelled within 30 days prior to arrival will incur a NIL REFUND. 

Advance bookings are accepted on behalf of the current owner. If the property is sold or is no longer available for holiday accommodation the agent does not accept responsibility for the decisions made by the owner. In the event of advanced bookings being cancelled by the owner and/or agent, a full refund will apply.

To secure your booking, a deposit of 50% of the total rental plus a booking fee of $124.00 is to be paid within 48hrs of booking. If a deposit is not paid by the due date, your booking is subject to cancellation.

The balance is due 30 days prior to arrival. Bookings made within 30 days of arrival must be paid in full at the time of the booking.

Payment methods available are via direct deposit please note confirm with the office, correct reference code to use for identification purposes, credit card (MasterCard and visa ) please note payment made via credit card incurs a 1.833% surcharge.

Should you be unable to pay via direct deposit or credit card, please post a bank cheque to Batemans Bay Accommodation 138 Beach Road Bateman Bay NSW 2536.

 If you have not paid by credit card online and used the card saving policy. A guest registration form is required to be completed as part of your booking confirmation. 

The key lockbox number will not be sent via SMS until full payment and a guest registration form has been completed, unless you have selected the online card saving option. 

Your credit card details will be retained by this office to cover any damages and extra cleaning costs. In the event that the property has been either damaged, whether such damage is willful or not, or left in an excessively dirty or untidy state is the sole and absolute discretion of the agent or its employees. The agent may without reference enter a debit on the credit card in the event that the terms & conditions are broken. 

Photo ID and a completed guest registration form are required before a key access code will be released for access to the property you have booked.
 
 
Extra charges will incur for (but not limited to): Damages, breakages, extra cleaning, missing/stolen inventory, Linen being excessively soiled, lost keys, excessive use of internet/phone, rubbish not taken to external bins, external bins not placed out on the kerbside on departure, excess rubbish not removed from the property, dishes not washed, dishwasher not emptied, fridge contents not emptied, Windows/doors not locked, stained or marked carpets and floors, pool cleaning, furniture not returned to its original position or the BBQ not scraped down after use.

This site allows you to search for, locate and book holiday accommodation to suit your needs. All prices are quoted in Australian Dollars. When making a booking at www.batemansbayaccommodation.com.au you may pay by credit card. To make a follow-up payment on your booking use the Make a Booking Payment button below. When making a booking you will be asked to accept our Terms, Conditions and Cancellation/Refund Policy.

For your security, this site uses best practices with regards to online payments. When an online booking payment is made the guest will receive a confirmation email. 
 
We guarantee that www.batemansbayaccommodation.com.au does not handle or store credit card details

If you have not paid by credit card online and used the card saving policy. A guest registration form is required to be completed as part of your booking confirmation. Your credit card details will be retained by this office to cover any damages and extra cleaning costs. In the event that the property has been either damaged, whether such damage is willful or not, or left in an excessively dirty or untidy state is the sole and absolute discretion of the agent or its employees. The agent may without reference enter a debit on the credit card in the event that the terms & conditions are broken. 

Photo ID and a completed guest registration form are required before a key access code will be released for access to the property you have booked.  

Extra charges will incur for (but not limited to): Damages, breakages, extra cleaning, missing/stolen inventory, Linen being excessively soiled, lost keys, excessive use of internet/phone, rubbish not taken to external bins, external bins not placed out on the kerbside on departure, excess rubbish not removed from the property, dishes not washed, dishwasher not emptied, fridge contents not emptied, Windows/doors not locked, stained or marked carpets and floors, pool cleaning, furniture not returned to its original position or the BBQ not scraped down after use.

BEFORE ARRIVAL

You will be sent a pre-arrival email 2 days prior to your booking date. 

Check in time is 2pm. On your day of arrival, you will be sent an SMS, and so make sure you’re in a phone friendly zone from 1.30pm to receive your SMS key lock code, to be able to access your property. Departure time is 10am on the day of departure as shown on your booking.

Failure to leave the property on time resulting in cleaners to be rescheduled will result in extra charges. $100.00 per hour for late checkout. (Unless prior arrangements have been made)

The cleaning & linen fee is charged at cost in addition to your booking. Please check the advert of your property to confirm if linen is provided. It will be charged as one fee; it is not separated. 

Guests are requested to leave the property in a similar condition to how it was found on check-in. Garbage bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and bins placed out on the kerb on collection day. And also put to the kerb on the day of departure. The ‘red lidded bin’ is for general rubbish (collected weekly) and the ‘yellow lidded bin’ is for recyclables (collected fortnightly) please refer to the information provided in your compendium at the property. If you are staying in a property and the bins are not put out on the designated bin night, or if excess rubbish is left at the property there will be a service fee for removal by a contractor. Any excess garbage should be taken to the Surf Beach waste centre.  At time of departure please ensure all lights/heating have been turned off. Please all furniture in its original position. Clean BBQ and empty drip tray for future guests. Dishwasher must be empty and all crockery washed and put away. Fridge must be empty and cleaned out. Lock all windows and doors. 

Please check to see if your selected property is provided with linen. Our managed properties are fully self-contained most of which exclude household linen. They are however equipped with blankets/doonas and pillows. You are required to bring sheets, towels, bath mats, hand towels, tea towels and pillowcases. There are some properties that provide linen if you would like to hire linen you can call Bay Coast Cleaning 0450020516 

Each property has a certain sleeping & living capacity, the number of occupants must not exceed this number advertised. Additional caravans, motor vehicles, motorcycles, tents, air beds and or sleeping bags are strictly prohibited. Should you exceed the accepted number of occupants for the property immediately under these circumstances no refund will be entered into. 

All our properties have a no smoking policy. The occupants will incur increased cleaning charges if anyone has been smoking inside the property and deodorising is required. 

The property is a residential dwelling and is to be strictly used for residential purposes by the guests. Increased occupancy/Excessive noise, loud music, disruptive behaviour and or bad language will not be tolerated. No illegal activity will be tolerated Guests and visitors must not create noise offensive to neighbours. The house is not a 'party house' and such activities are strictly prohibited. Any gathering, celebration or entertainment must not conflict with neighbour amenity. The noise restrictions need to be adhered to; they are set by the local council shire (please make yourself aware of these if you are not already). 


No functions can be conducted at these properties managed by Batemans Bay Accommodation, under any circumstances. We will not tolerate underage schoolie groups or any other large party groups, this may result in the police being called, and may result in being evicted at a charge to you, and no refund. The Guest will compensate the owner for all damages incurred at the property at commercial rates.

No pets are permitted unless the property is stated as being a ‘Pet-Friendly Property’. These pet properties are strictly outside only. Damages and excessive cleaning caused by a pet/s will incur an extra charge to the booking guest. If animals are found at the premises of a non-pet friendly property, the tenancy will be terminated immediately and extra cleaning charges will apply.

Guest of pet-friendly properties must clean up after the dog/s and dispose of all waste. 

Our aim is to maintain a good standard of accommodation but we must point out that these properties are privately owned and are furnished by the individual owners. All descriptions of the premises by the agent are made in good faith but no responsibility will be accepted for misdescription, errors or omissions. All photos on the websites were taken onsite and the images are an accurate representation of the described property at the time the photographs were taken and are subject to change and fair wear and tear, change in ownership, refurbishing or other circumstances. The owners present their properties at their discretion. These properties are not serviced. Consumables, like tea, sugar, toilet paper, soap are not provided. Claims for discounts or refunds will not be entertained for reasons of unsuitable accommodation.

DURING & AFTER YOUR STAY

Please do not leave the BBQ gas bottle empty on departure. If it runs out while using it please take it to a swap and go service (found at most service stations) and purchase a full bottle, keep your receipt, fill out the gas bottle reimbursement form in your compendium and return it to our office for reimbursement. Reimbursements will be made via direct deposit. Please note if you do not provide your receipt we will not be able to issue a refund. 

An after-hours callout fee of $150.00 is payable on the spot if an employee is requested to be called out after business hours, for any reason where the occupant is at fault. Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Urgent repairs are defined as a burst water service, an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is wasted. A blocked or broken lavatory system, a serious roof leak, a gas leak, a dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, a failure or breakdown of the gas, electricity or water supply to the premises, a failure or breakdown of any essential service on the residential premises for hot water. Any fault or damage that causes the premises to be unsafe. 

During business hours contact the office. After hours please call a locksmith directly, please note you will be required to pay the locksmith at the time of his visit and NOT be reimbursed by Batemans Bay Accommodation. Guests will be held responsible for any lost keys. 

No responsibility is taken for the guest’s personal property left on the premises. It may be deemed rubbish and disposed of. If anything is handed in the item may be mailed COD at your expense and a $65.00 service charge. 

Any issues must be reported on arrival. Subject to the owner's approval arrangements may be made to rectify as soon as practical. On public holidays, weekends & after hours it may be difficult to get trades immediately. We will make every effort to minimise inconvenience however, partial refunds or discounts will not be given. In the event a major problem rendering the property uninhabitable we will make every effort to find alternative suitable accommodation for you. Report any maintenance issues and/or breakages on arrival to our office on 0423 348 185 during business hours or in writing. 

POLICIES

Batemans Bay Accommodation reserve the right to adjust the terms & conditions at any time. Payment of the deposit constitutes acceptance of these conditions of letting. Unlike chain accommodation, private accommodation offers the chance to enjoy the personality of a real home. All of the properties are individually owned and personally equipped and furnished by the owner. The style of the accommodation and adequacy of equipment varies from one property to the next. The description of the premises is made in good faith and Batemans Bay Accommodation takes no responsibility for misrepresentations. Batemans Bay Accommodation is a property management service, not a motel service.

In consideration of the rent paid to Batemans Bay Accommodation, you agree as follows:
 

  • To abide by all the Batemans Bay Accommodations terms and conditions. 
  • To pay for any loss or damage to the property & its contents &/or common property during my occupancy of the property.  
  • That I will not make any claim against Batemans Bay Accommodation or the owner for any damages or loss of goods or valuables during my occupancy of the property.  
  • To pay a replacement fee for any keys/remotes lost or not returned to the property on departure date. 
  • Agree to the disclosure of personal information to persons requiring that information in the normal activities of maintaining the property on a day-to-day basis. (tradespeople/  housekeeping)
  • To leave the property in a clean and tidy state (including BBQ)
  • To pay additional cleaning fees if the property is not left in a clean and tidy state. Bins are required to be put out on bin nights and also put to the curb on your departure day. Also, if the yellow and green bins are used for general waste a removal fee of $55.00 will apply.
  • BBQ’s are required to be cleaned before departure or a cleaning fee of $55.00 will  apply.  

When occupying our managed properties, all owner’s corporation rules and By-Laws must be adhered to.

Our aim is to maintain a good standard of accommodation but we must point out that these properties are privately owned and are furnished by the individual owners. All descriptions of the premises by the agent are made in good faith but no responsibility will be accepted for misdescription, errors or omissions. All photos on the websites were taken onsite and the images are an accurate representation of the described property at the time the photographs were taken and are subject to change and fair wear and tear, change in ownership, refurbishing or other circumstances. The owners present their properties at their discretion. These properties are not serviced. Consumables, like tea, sugar, toilet paper, soap are not provided. Claims for discounts or refunds will not be entertained for reasons of unsuitable accommodation. 

We adhere to the Australian standards privacy ACT. At all times we only collect the information we need for the particular function or activity we are carrying out, for your booking. 

Nothing in this agreement is intended to have an effect on contracting out of any applicable provisions of the CCA or the FTA in each of the States and Territories of Australia, except to the extent permitted by those Acts where applicable. 

Batemans Bay accommodation participates in the bad books register. By accepting your booking you hereby agree that if you or any occupant covered by that booking, including any guests, breaches our Terms and Condition, your name, phone number and email along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the bad books register. Batemans Bay Accommodation reserves the right to cancel a booking where a guest may be registered on Bad Books.