Terms and Conditions

Batemans Bay Accommodation reserve the right to adjust the terms & conditions at any time. Payment of the deposit constitutes acceptance of these conditions of letting.

Unlike chain accommodation, private accommodation offers the chance to enjoy the personality of a real home. All of the properties are individually owned and personally equipped and furnished by the owner. The style of the accommodation and adequacy of equipment varies from one property to the next. The description of the premises is made in good faith and Batemans Bay Accommodation takes no responsibility for misrepresentations.


Batemans Bay Accommodation is a cashless office. Payments must be made with Visa or Master Card. To secure your booking, a deposit of 50% of the total rental plus a booking fee of $130.00 is to be paid within 48hrs of booking. If a deposit is not paid by the due date, your booking is subject to cancellation. The balance is due 30 days prior to arrival. Bookings made within 30 days of arrival must be paid in full at the time of the booking. The key lock box number will not be provided unless full payment has been made.


Your credit card details will be retained by this office to cover any damages and extra cleaning costs. In the event that the property has been either damaged, whether such damage is wilful or not, or left in an excessively dirty or untidy state is the sole and absolute discretion of the agent or its employees the agent may without reference enter a debit on the credit card (or not refund full security bond) in the event that the terms & conditions are broken.

Extra charges will incur for (but not limited to): Damages, breakages, extra cleaning, missing/stolen inventory, lost keys, excessive use of internet/phone, rubbish not taken to external bins, external bins not placed out on the kerbside on departure, excess rubbish not removed from the property, dishes not washed, dishwasher not emptied, fridge contents not emptied, Windows/doors not locked, stained or marked carpets and floors, pool cleaning, furniture not returned to its original position or the BBQ not scraped down after use.


All bookings incur a $130.00 booking fee per booking.

Sending key codes, CHECK IN AND OUT TIMES

Check in time is 2pm, on your day of arrival, you will be sent an SMS, and so make sure you’re in a phone friendly zone from 1.30pm to receive your sms key lock code, to be able to access your property.

Departure time is 10am on the day of departure as shown on your booking. Failure to leave the property on time resulting in cleaners to be rescheduled will result in extra charges. $100.00 per hour for late checkouts.


The premises when let as a holiday house, are rented to accommodate only the number of persons for which is advertised on our website, the number of occupants must not exceed this number advertised. Overloading of any property will result in immediate cancellation of the booking. Additional caravans, motor vehicles, motorcycles, tents, air beds and or sleeping bags are strictly prohibited. The property is not to accommodate more than the advertised website amount of people.


If property is left behind it will be collected and put in our lost property box in the office. If you would like it sent back to you please send us a pre-paid and addressed post bag and we will send it back when we receive this. Our address is 1/9 Orient Street Batemans Bay 2536. 


We provide enough toilet paper, hand soap, shower gel etc to get you started. You will need to purchase your own if you run out. 


Some of our properties provide free internet as an extra for the guests use. We are not responsible if this stops working during your stay. 


when occupying our managed properties, all owner’s corporation rules and By-Laws must be adhered to. 


Any issues must be reported on arrival. Subject to the owners approval arrangements may be made to rectify as soon as possible.

As a guest, you are responsible for damages, breakages and missing inventory during your stay. Report any maintenance issues and / or breakages on arrival to our office on 0423 348 185 or in writing. The guest agrees to allow the agent or their nominee to enter the property for any necessary repairs. Any issues not reported as specified will not be negotiated.


Guests will be held responsible for any lost keys. A ‘Lost Key’ charge will be the cost of having a new set cut plus a $65.00 service fee. If you lock yourself out of your holiday property there will be a $65.00 service fee charged if an agent has to come out. If there is no agent available afterhours you will have to contact a locksmith and pay them directly for the service at your own cost, there will be no re-imbursement for this.


No pets are permitted, unless the property is stated as being a ‘Pet Friendly Property’. Damages and excessive cleaning caused by a pet/s will incur an extra charge to the booking guest. If animals are found at the premises of a non-pet friendly property, the tenancy will be terminated immediately and extra cleaning charges will apply. Guest of Pet friendly properties must clean up after the dog/s and dispose of all waste.


Garbage bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and bins placed out on the kerb for collection day. The ‘red lidded bin’ is for general rubbish

(collected weekly) and the ‘yellow lidded bin’ is for recyclables (collected fortnightly) please refer to the information provided in your compendium at the property. If you are staying in a property and the bins are not put out on the designated bin night, or if excess rubbish is left at the property there will be a service fee for removal by a contractor. Any excess garbage should be taken to the Surf Beach waste centre.


An afterhours callout fee of $65.00 is payable on the spot if an employee is requested to be called out after business hours for any reason where the occupant is at fault. Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Urgent repairs are defined as a burst water service, an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly so that a substantial amount of water is wasted. A blocked or broken lavatory system, a serious roof leak, a gas leak, a dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, a failure or breakdown of the gas, electricity or water supply to the premises, a failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering. Any fault or damage that causes the premises to be unsafe.


Our aim is to maintain a high standard of accommodation but we must point out that these properties are privately owned and are furnished by the individual owners. All descriptions of the premises by the agent are made in good faith but no responsibility will be accepted for errors or omissions.


Batemans Bay Accommodation has a “no party policy”. Any “party” booking cannot be accepted. Bookings will result in immediate eviction from the property by our security contractors and or local Police (if required). This will be at a cost to you.

No functions can be conducted at these properties managed by Batemans Bay Accommodation, under no circumstances.

Exceeding the stated number of guests will result in a termination of your Booking and you being required to vacate the Holiday Accommodation immediately without refund.


Batemans Bay Accommodation and/or the Property owners do not take responsibility and/or offer compensation for Wildlife that may be seen around the property during your stay, these may include but are not limited to; snakes, rodents, possums, insects/spiders and kangaroos.


Excessive noise, loud music, disruptive behaviour and or bad language will not be tolerated.

In the event of anti-social behaviour (or noise is not lessened or exceeds 10pm) our terms & conditions are breeched. A security company may be called to investigate the complaint incurring a $330 charge (starting figure) for the call out, which is taken from the security bond deposit. After one warning guests may be evicted from the premises by the security company. This will result in loss of rent and bond and your booking will be terminated immediately.


Please do not leave the BBQ gas bottle empty on departure. If it runs out while using it please take to a swap and go service (found at most service stations) and purchase a full bottle, keep your receipt, fill out the gas bottle reimbursement form in your compendium and return to our office for reimbursement. Reimbursements will be made via direct deposit. Please note if you do not provide your receipt we will not be able to issue a refund.


Please check to see if your selected property is provided with linen. Our managed properties are fully self- contained most of which include  linen.


All our properties have a no smoking policy. The occupants will incur increased cleaning charges if anyone has been smoking inside the property.


Batemans Bay Accommodation recommends all guests purchase Travel Insurance.

Cancellation of a booking must be received by us in writing. Bookings cancelled within 30 days prior to arrival will incur a NIL REFUND. Bookings may be subject to change if notified by the Landlord prior to commencement of the booking. The owner reserves the right to cancel a booking at any time. No responsibility will be accepted for actions taken by the Landlord outside of our control. (Every reasonable endeavour will be made to offer alternative accommodation should this occur.)