Terms and Conditions

Batemans Bay Accommodation reserve the right to adjust the terms & conditions at any time. Payment of the deposit constitutes acceptance of these conditions of letting.

Unlike chain accommodation, private accommodation offers the chance to enjoy the personality of a real home. All of the properties are individually owned and personally equipped and furnished by the owner. The style of the accommodation and adequacy of equipment varies from one property to the next. The description of the premises is made in good faith and Batemans Bay Accommodation takes no responsibility for misrepresentations.

DEPOSITS AND PAYMENTS

Batemans Bay Accommodation is a cashless office. Payments must be made with Visa or Master Card. To secure your booking, a deposit of 50% of the total rental plus a booking fee of $130.00 is to be paid within 48hrs of booking. If a deposit is not paid by the due date, your booking is subject to cancellation. The balance is due 30 days prior to arrival. Bookings made within 30 days of arrival must be paid in full at the time of the booking. The key lock box number will not be provided unless full payment has been made.

CLAIMS ON SECURITY BONDS

Your credit card details will be retained by this office to cover any damages and extra cleaning costs. In the event that the property has been either damaged, whether such damage is wilful or not, or left in an excessively dirty or untidy state is the sole and absolute discretion of the agent or its employees the agent may without reference enter a debit on the credit card (or not refund full security bond) in the event that the terms & conditions are broken.

Extra charges will incur for (but not limited to): Damages, breakages, extra cleaning, missing/stolen inventory, lost keys, excessive use of internet/phone, rubbish not taken to external bins, external bins not placed out on the kerbside on departure, excess rubbish not removed from the property, dishes not washed, dishwasher not emptied, fridge contents not emptied, Windows/doors not locked, stained or marked carpets and floors, pool cleaning, furniture not returned to its original position or the BBQ not scraped down after use.

 BOOKING FEE

All bookings incur a $130.00 booking fee per booking.

Sending key codes, CHECK IN AND OUT TIMES

Check in time is 2pm, on your day of arrival, you will be sent an SMS, and so make sure you’re in a phone friendly zone from 1.30pm to receive your sms key lock code, to be able to access your property.

Departure time is 10am on the day of departure as shown on your booking. Failure to leave the property on time resulting in cleaners to be rescheduled will result in extra charges. $100.00 per hour for late checkouts.

 MAXIMUM OCCUPANCY

The premises when let as a holiday house, are rented to accommodate only the number of persons for which is advertised on our website, the number of occupants must not exceed this number advertised. Overloading of any property will result in immediate cancellation of the booking. Additional caravans, motor vehicles, motorcycles, tents, air beds and or sleeping bags are strictly prohibited. The property is not to accommodate more than the advertised website amount of people.

BYLAWS

when occupying our managed properties, all owner’s corporation rules and By-Laws must be adhered to. 

MAINTENANCE ISSUES / FEEDBACK

Any issues must be reported on arrival. Subject to the owners approval arrangements may be made to rectify as soon as possible.

As a guest, you are responsible for damages, breakages and missing inventory during your stay. Report any maintenance issues and / or breakages on arrival to our office on 0423 348 185 or in writing. The guest agrees to allow the agent or their nominee to enter the property for any necessary repairs. Any issues not reported as specified will not be negotiated.

LOST KEYS

Guests will be held responsible for any lost keys. A ‘Lost Key’ charge will be the cost of having a new set cut plus a $65.00 service fee. If you lock yourself out of your holiday property there will be a $65.00 service fee charged if an agent has to come out. If there is no agent available afterhours you will have to contact a locksmith and pay them directly for the service at your own cost, there will be no re-imbursement for this.

PET FRIENDLY PROPERTIES

No pets are permitted, unless the property is stated as being a ‘Pet Friendly Property’. Damages and excessive cleaning caused by a pet/s will incur an extra charge to the booking guest. If animals are found at the premises of a non-pet friendly property, the tenancy will be terminated immediately and extra cleaning charges will apply. Guest of Pet friendly properties must clean up after the dog/s and dispose of all waste.

GARBAGE & CLEANING

Garbage bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and bins placed out on the kerb for collection day. The ‘red lidded bin’ is for general rubbish

(collected weekly) and the ‘yellow lidded bin’ is for recyclables (collected fortnightly) please refer to the information provided in your compendium at the property. If you are staying in a property and the bins are not put out on the designated bin night, or if excess rubbish is left at the property there will be a service fee for removal by a contractor. Any excess garbage should be taken to the Surf Beach waste centre.

CALLOUTS

An afterhours callout fee of $65.00 is payable on the spot if an employee is requested to be called out after business hours for any reason where the occupant is at fault. Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Urgent repairs are defined as a burst water service, an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly so that a substantial amount of water is wasted. A blocked or broken lavatory system, a serious roof leak, a gas leak, a dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, a failure or breakdown of the gas, electricity or water supply to the premises, a failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering. Any fault or damage that causes the premises to be unsafe.

PROPERTY STANDARDS / DESCRIPTIONS

Our aim is to maintain a high standard of accommodation but we must point out that these properties are privately owned and are furnished by the individual owners. All descriptions of the premises by the agent are made in good faith but no responsibility will be accepted for errors or omissions.

NO PARTY POLICY

Batemans Bay Accommodation has a “no party policy”. Any “party” booking cannot be accepted. Bookings will result in immediate eviction from the property by our security contractors and or local Police (if required). This will be at a cost to you.